
Brand Loyalty
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By a show of hands, how many of us drive Ford vehicles? My father drives an old Ford truck. He’s owned countless models of the Ford Taurus, I lost count at four. He traded his last Taurus in for…a Grand Marquis. This would be treason in some households, except for the saving grace that Mercury is owned by the Ford Motor Company. Brand loyalty is everywhere in life. When I go to a restaurant and order a coke, I want Coca-Cola. I don’t want Pepsi. I enjoy video games. There are developers (such as Naughty Dog or Insomniac) that I will buy any game they make. Need another example? For the last ten years, every tennis shoe I’ve worn has one company’s name—Nike.
· Comfort—People know what to expect from the product. They trust the brand. Depending on the person, some research is involved—personal research or that of a professional. For others, sometimes fear of trying something new drives brand loyalty. · Connection—Remember the DirecTV commercial where the neighborhood cable guy orders satellite programming? Funny commercial, but in reality my money is on the cable guy watching his cable television. · Ignorance—I use this term in the most positive way. There are instances where being unaware of alternatives contributes to brand loyalty. · Cost—Alternatives may be expensive. · Stubbornness—We may know and have access to better products, but we don’t care. We continue to buy what we have always bought. |
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